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Build Your Own Now. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Excellent customer service skills Personnel development Customer relations Merchandising Bank deposit procedures Goal-oriented Detail-oriented Staff training and development Opening and closing procedures Customer-oriented.
Maintained computer and physical filing systems. Received, screened and routed incoming calls. Recruited and hired qualified candidates for vacant and new positions. Created reports and presentations. Completed bi-weekly payroll for 6 employees. Handled all incoming business and client requests for information. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Investigated and resolved customer inquiries and complaints in an empathetic manner.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Managed work flow to exceed quality service goals. Maintained up-to-date knowledge of product and service changes.
Recommended loan approvals and denials based on customer loan application reviews. Submitted loan applications to the underwriter for verification and recommendations.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Counted cash drawers and made bank deposits. Managed staff of 25 sales associates, 6 team leaders. Assigned employees to specific duties to best meet the needs of the store. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Completed profit and loss performance reports. Interviewed job candidates and made staffing decisions. Instructed staff on appropriately handling difficult and complicated sales.
Reported to the district manager regarding all store and staff issues. Business Administration Specializing in Management St. Excellent customer service skills Personnel development Customer relations Merchandising Bank deposit procedures.
Goal-oriented Detail-oriented Staff training and development Opening and closing procedures Customer-oriented.More...