Duties and taxes assessed by customs are the responsibility of the customer. Order may ship in multiple packages. For information specific to Canada, Australia, and the UK - Please locate the appropriate sections below for full details.
Orders are generally received within business days from the ship date. Delivery will be made by your local postal service. Some items may be unavailable for export.
This includes vintage items and all oversized items, such as furniture. Pierre and Miquelon, Suriname. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed. Some items are not available for export, including all large furniture items. Let us take care of the wrapping! Our cream colored bag is printed with a pink and teal boho design and has colorful yarn drawstring ties.
Best of all, the bag can be used over and over again! We also offer a "Self Wrap" option. Kit includes 1 gift bag, tissue paper and stickers. To have an item Gift Packaged, check the "Gift Services" option during checkout.
Some larger items cannot be gift wrapped. You can view our gift wrap option here. Gift cards shipping internationally will be mailed via Federal Express International Priority. Please note that gift cards are shipped separately from other items.
Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns. We apologize but we are unable to process exchanges for orders shipping internationally.
If you have received a defective or incorrect item, please contact customer service. Standard and Express orders are delivered by Canada Post. Standard orders will arrive to most Canadian addresses in business days.
If you need your order sooner, we suggest selecting the Express shipping method which will arrive to all Canadian addresses in business days.
By selecting the "Prepaid Import Fees" methods, the total billed at checkout is guaranteed. You will not have to pay anything additional at the time of delivery. All you need to do when your order arrives is enjoy it! Should you need to return an item, please visit a retail location or return to the address below to have your duty fees refunded!
Free People will charge a fee equivalent to the duties, tax, and other applicable cross border fees at the time of order. Once you have paid for your order, your items will be delivered to you without interruption.
By ordering goods from Free People, I hereby authorize Asendia chosen by Free People to act as my agent, and to transact business with the Canada Border Services Agency CBSA to clear my merchandise, account for duties and taxes, to return merchandise to Free People, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Free People.
Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Free People can be reimbursed. All orders are subjected to Provincial Sales Tax PST , which will be displayed in the checkout page when you select your shipping address. The total displayed at checkout is guaranteed. By Selecting Duty paid on delivery shipping methods, customers are responsible for paying all duties, taxes and other fees assessed by the Canadian government.
Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. Duty Fees will not be refunded on returns for this shipping method. For additional information, please visit the Canada Border Services Agency. Items purchased on Freepeople. You may also send items back to us at the address below using any trackable shipping method. Once we receive your package, we will process your return.
We cannot accept COD returns. Duty Fees will only be refunded for Prepaid shipping methods. Some items are not available for export, including all large furniture items and Vintage items. Customers are responsible for paying all duties, taxes and other fees assessed by the Australian government. Print a Pre-Paid Return Label.
Please send items back to us by printing the prepaid return label above or mail to the address below. Please write the address exactly as displayed. No Additional postage is required. Once we receive your package, we will promptly process your refund.
Your refund will be credited back in US Dollars at the current exchange rate. If you'd like to ship to the UK or return items placed on our UK site, please visit us at freepeople. Skip to main content.
Any additional duties and taxes assessed by customs are the responsibility of the customer. Orders cannot be shipped via an expedited shipping method, such as Next Day or 2 Day. Pierre and Miquelon, Suriname FreePeople. Gift Wrap Let us take care of the wrapping! International Returns Please send items back to us at the address below using any trackable shipping method.
International Exchanges We apologize but we are unable to process exchanges for orders shipping internationally. Canada Shipping We offer several options for orders shipping to Canada: Canada Returns Items purchased on Freepeople.
Australia Returns Print a Pre-Paid Return Label Please send items back to us by printing the prepaid return label above or mail to the address below. Standard Shipping Duties and taxes assessed by customs are the responsibility of the customer. Express Shipping Duties and taxes assessed by customs are the responsibility of the customer.More...