On day 3 as the French elections approached I decided to do Hedging on my account and open buys, all my open trades were sells. I had about 20 sell and decided to open 20 buys, suddenly the MT4 close 9 sells and I think the broker does not admit hedging but it is not the case, because of all the operations I only closed 9 of euros each.
I look at the statement of the account and I see that it is not normal that it is not my mistake since every day I have been opening sells and buy and without problem, I get in touch with Dukascopy and there all my problems start.
I write that there has been an error in my account, that they have closed positions alone and it is not a problem of hedging or margin call. I have written more than 20 mail and nobody gives me a solution, I have talked to FTT and Dukascopy several times and I do not get anything clear just that I lost Euros. My doubts are as follows: Is it normal that if I operate every day with MT4 the data that appears in this are not real? How can it be that it does not have any correlation information, who does what FTT or Dukascopy wants?
I have all the mail to show all my complaints and everything happened and as an endpoint I attach an image of the live chat where I am invited to leave Dukascopy. You must log in or sign up to post here.
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I have initiated FCA proceedings cheno , Nov 27, Your name or email address: Do you already have an account? No, create an account now. Yes, my password is:More...